“Computer Emergency Response Team (CERT) is department within MACRA that acts as a focal point for coordination of cyber-security related issues at national and international level. Malawi CERT was established pursuant to Section 6 of the Electronic Transaction and Cyber Security act, 2016 of the Laws of Malawi to take charge of Critical information infrastructure protection actions and serve as a base for national coordination to respond to cyber security threats. For more information visit CERT portal by clicking the button below.individual operating licences, and Service Level Agreements.

MACRA promotes consumer rights by educating the consumers of their rights and obligations deriving from these legal instruments. This is done through various platforms such as radio, television, live debates, panel discussions, and outreach programmes. MACRA also conducts periodical audits on ICT operators on their adherence with legal obligations towards consumers as derived from the above-cited legal instruments.

To protect consumers, MACRA has a further mandate to receives complaints from users of ICT services in Malawi. If as an ICT service consumer, you feel your rights have been infringed on, please call us through Call Centre Toll-Free Number 261, or through Facebook, Email, or walk into any of our offices, you will be assisted.