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The Malawi Communications Authority Commission has a mandate to establish minimum Quality of Service (QoS) standards in the delivery of telecommunications services in the country. Read more.


At minimum each operator should be aware of the following notes:

  • Reporting Frequency

    The reporting frequency shall be Quarterly. The report for the preceding quarter must arrive at MACRA office at most by 14th of the first month of each quarter.

  • Report Format

    The report shall be in both hard copy and editable electronic (MS Word / Excel) versions in the format provided by the Authority using the format provided.


The Malawi Communications Authority amongst other responsibilities develops and administers the National Electronic Numbering resources and provides guidelines on allocation and use of numbering resources.


Therefore, the Authority is empowered to develop the country’s National Numbering Plan for the Malawian telephone network (both fixed and wireless) and ensuring the allocation of unique national numbers to each subscriber connected to the network. Besides administering the subscriber numbers, the Authority also manages the allocation of Signaling Point Codes for the operators.


The National Numbering Plan provides, more importantly, a uniform dialing procedure for the following types of calls:

  • Local Calls
  • National Long Distance Calls
  • International Calls
  • Calls to Emergency and Special services independent of where the call is originating from in the country.