The Malawi Communications Authority Commission has a mandate to establish minimum Quality of Service (QoS) standards in the delivery of telecommunications services in the country.

These QoS standards ensure that consumers continue to enjoy and to have access to high quality telecommunications service by setting basic minimum quality levels for all telecommunications operators.

These standards define the minimum bounds of acceptability of such technical issues like as transmission rates, error rates, call completion rates, call setup rates among other measurable parameters and commercial consumer issues such as access to customer care centres, billing platform integrity and other characteristics that can be measured and improved.