CONSUMER RIGHTS AND OBLIGATIONS
Listed below are some of the basic consumer rights and obligations of consumers of communication services.
Dispute resolution and redress
Consumer advocacy Groups
Fairness and non-discrimination
Timely, Accurate Bills and Redress
High Quality, Reliable Service
The right to basic publicly offered communication service on fair terms of service and at reasonable rates that reflect the cost of the service upon fulfillment of requisites for offering such services.
the right to be educated or made aware of communication consumer rights, and how to enforce those rights.
the right to lawful personal privacy and should be protected against unauthorized access to or use of their personal conversation or information.