MACRA was established pursuant to Section 3 of the Communications Act, 1998 of the Laws of Malawi to regulate the country’s communications sector. MACRA now draws its mandate from the Communications Act of 2016 to regulate and monitor the provision of communications services and ensure that, as far as it is practicable, reliable and affordable communications services are provided throughout Malawi. Download the Communications Act 2016 here.

MACRA believes that to begin to achieve the status of the world class regulator, the following values and guiding principles ought to be followed and promoted:

Working together to achieve MACRA’s common goals. We share information, knowledge and resources to find better ways of doing things in an open manner.

MACRA will develop skills and ability that meet changing needs and new challenges. Fostering a spirit of service quality by demanding the best from all its employees and other stakeholders.

MACRA employees will be honest with themselves and others in everything they do. They will truthfully represent their capabilities to others.

MACRA will always be creative and constantly looking for ways to improve ICT service delivery.

In all its activities MACRA will promote openness and free exchange of relevant information.