DIRECTORATES & DEPARTMENTS

Administration Department

The department is responsible for the custody of all resources and assets owned by MACRA. The department is responsible for safeguarding MACRA assets, ensuring that all assets are well maintained, adequately insured and properly recorded. 

MACRA operates in two different offices. MACRA house, situated at Ginnery corner in Blantyre, is the head office housing all directorates. Green Heritage House, located at area 13 in the Capital City Lilongwe, houses MACRA’s only branch.

Human Resources Department

Every regulator requires adequate and skilled human resources who can always adapt to an ever changing ICT sector. The Human resources department is responsible for coordinating the recruitment, development and maintenance of human resources capacity at MACRA.

The staff establishment for MACRA has been increasing tremendously over the years with a good gender balance. Training has been identified as one of the strategic issues for MACRA. Since 2009, various members of staff have been sent for Bachelors and Masters degree programmes within and outside of the country.

Broadcasting

The Broadcasting Directorate is responsible for licensing broadcasting services in the country. It also monitors broadcasting stations and enforces rules and regulations as contained in the licences.

Licensing

Licensing of broadcasting services is determined by the need for such services in a specific area after conducting a research. MACRA then invites applications from the general public (through the press and government gazette) for the provision of the services.

The successful bidder is announced after the evaluation process. However, licensing takes place after MACRA and the bidder have concluded licence negotiations. The licence becomes operational only after it has been gazetted and this process can only take place after payment of the required fees by the licensee to MACRA.

Broadcast Monitoring Unit

The department has a broadcast monitoring unit that monitors the performance of broadcasters in the country. In 2011 a state of the art broadcasting monitoring equipment was procured that enables the unit to monitor all broadcasting stations whose transmission signal reaches Blantyre.

Regulation and Policy Formulation

MACRA through the broadcasting department formulated broadcasting regulations that shall guide and govern the broadcasting industry in Malawi. The Ministry of Justice is reviewing these regulations. The department was also instrumental in the process of formulating the ICT policy which government approved in 2013.

An updated list of broadcasters in Malawi can be downloaded on the following link:UPDATED-LIST-OF-BROADCASTERS-2018

Finance

The department is there to manage the financial resources of the Authority by ensuring both timely collection from the operators but also payments to suppliers. The department has the responsibility to invest surplus    resources of the Authority that is after remitting what is due to Government in form of dividends.

The department is also responsible for the production of financial statements and ensuring that they are audited in good time. The requirement is that the audited accounts should be presented to the Auditor General for approval before submitting to Government four months after the year end.

The directorate provides resource management services to technical and other supporting directorates of the Authority. The directorate is headed by the Director of Finance and Administration and some of the major functions include;

  • Development of internal financial controls systems
  • Developing and maintaining the accounting system of the Authority
  • Preparation of financial statements and handling audit assignment
  • Budgeting and budgetary control
  • Advising management and the Board on all financial issues

Legal Services Directorate

The department is there to manage the financial resources of the Authority by ensuring both timely collection from the operators but also payments to suppliers. The department has the responsibility to invest surplus resources of the Authority that is after remitting what is due to Government in form of dividends.

The department is also responsible for the production of financial statements and ensuring that they are audited in good time. The requirement is that the audited accounts should be presented to the Auditor General for approval before submitting to Government four months after the year end.

The directorate provides resource management services to technical and other supporting directorates of the Authority. The directorate is headed by the Director of Finance and Administration and some of the major functions include;

Development of internal financial controls systems
Developing and maintaining the accounting system of the Authority
Preparation of financial statements and handling audit assignment
Budgeting and budgetary control
Advising management and the Board on all financial issues

Executive

Procurement

The Procurement Department is one of the support functions within MACRA’s structure. The department is within the Executive Directorate and therefore reports to the Director General’s office. 

The functions of the department are to ensure effective, efficient and smooth running of MACRA’s operations and programmes through the provision of procurement services for both goods and services with the aim of driving both direct and indirect cost savings through modern procurement, inventory, logistics and contract management practices and procedures.

The department is also responsible for the general maintenance of MACRA assets to ensure that all requirements for operations are obtained at the right time and of the right quantity and that they are obtained in the most cost effective and efficient manner in line with government policies and procedures as MACRA is a government institution.

Communication

This department falls under the Executive Directorate and headed by a manager who reports to the Director General. The following are its functions:  

Media Relations

  • It oversees all planning for news conferences and prepares packets of information for distribution to the media.
  • It distributes news releases, public announcements and responds to media enquiries.
  • It coordinates production of Information, Education and Communication materials
  • It monitors the media on issues concerning the Authority.
  • Facilitates media tours to project sites
  • Organises Press receptions and Press briefings

Public Relations

The department strives to build relationships with its stakeholders and duties in this area include:

  • Responding to inquiries from the public.
  • Producing brochures and other printed materials designed for the general public.
  • Managing the website and social media presence.
  • Producing a magazine that links MACRA and the general public
  • Facilitating group tours of MACRA’s operations for interested communities to appreciate MACRA’s role in the country

Crisis Communication

  • The department works closely with management in developing plans for crisis management. This involves analyzing operations of the organisation, forecasting possible crises and laying down plans for dealing with them proactively.

Employee Communications

The department keeps MACRA employees updated on its activities. This is achieved through publication of a monthly newsletter, sending internal electronic memos and coordinating staff meetings where important announcements are made by management.

International Relations

The department has the responsibility of building relations with international organizations where MACRA is affiliated.

UN Affiliate
  • –  International Telecommunications Union
  • –  Universal Postal Union
AU Affiliate
  • –  African Telecommunication Union
  • –  Pan African Postal Union
Commonwealth Telecommunications Organisation
  • –  Commonwealth Broadcasting Association
Regional
  • –  CRASA
  • –  Association of Regulators of Information and Communications for Eastern and Southern Africa-ARICEA.
  • –  Africa Advanced Level Telecommunications Institute – AFRALTI

 

Internal Audit

MACRA Internal Audit Department was established by the board of directors to add value and improve operations. It helps MACRA accomplish its objectives by bringing a systematic, disciplined approach for evaluating and improving the effectiveness of risk management, control and governance process. 

Economic Affairs Directorate

The Economic Affairs Department is aimed at promoting competition, innovation and investment in respect of services and facilities provided in the telecommunication, broadcasting and postal sector whilst promoting universal access to competitive, effective, reliable and affordable services and ensuring a range of diversified quality of services to meet consumer demand. 

The department is also aimed at carrying out various market studies and analyses on the development of communication services in Malawi in line with government policy and agenda.

The department has the following functions:

  • Study and analyse tariff structures levied by telecommunication, postal/courier and internet operators to consumer well-being and fair competition;
  • Collect, process, analyse, and organize data about markets, products, services and service providers;
  • Inform the market and general public on the state of the communication sector in the country;
  • Monitor market behaviour, competition and pricing by service providers of the communication sector;
  • Undertake economic and financial analysis of business plans submitted by operators/ potential operators to the Authority for appraisal;
  • Develop and review the licensing regime;
  • Assist in monitoring the licensees to ensure compliance and participate in international forum to ensure the Malawi regulatory regime is comparable with best international practices;
  • Regulation of interconnection;
  • Undertake systematic market studies, assessments and comparison of pricing of communication services nationally and internationally;
  • Conduct industry performance reviews;
  • Provide advice and guidance to other units of the Authority.

Postal

This Directorate oversees regulation of all postal services in the country.

Responsibilities

  1. Issuance of licences to all operators
  2. Regulation of tariffs for basic services
  3. Enforcement of regulations to ensure compliance with licence conditions and order in the postal market.
  4. Identification of appropriate technologies, systems and methods for widening access to postal services in rural and disadvantaged areas
  5. Promotion of competition among postal service providers
  6. Implementation of National Postal Policy

Types of Licences

  1. International Commercial Courier Services License Category
  2. International Commercial Courier Services License Category
  3. Domestic Commercial Courier Service License
  4. Domestic (Inter-City) Commercial Courier License
  5. International (PPO) Commercial Courier License

Telecommunication

Spectrum Management

Radio Spectrum Management is a process of administering the Radio Spectrum under the framework of international treaties, existing national Law, spectrum policies and associated operational procedures. 

In short, spectrum management is concerned with determining who gets access to how much spectrum, for what purpose or purposes, and under what terms and conditions.

The regulated spectrum in Malawi effectively ranges between 9 KHz – 100 GHz. It should be noted that the management of spectrum should be effective as its use is also essential to government functions ranging from defence and public safety to air traffic control and weather forecasting. Spectrum Management is essential for maintaining access to radio spectrum for all users. Under the Communications Act (1998), MACRA is charged with the responsibility of spectrum planning; creating new allocations, fulfilling frequency planning coordination and assignments, issuing licences, regulating and administering the use of radio frequencies; and the monitoring and enforcement procedures. It is further responsible for establishing regulations, frequency fees structure, technical parameters and standards governing the use of each band ensuring that current international regulations are met.

Spectrum Management also takes into account economic, political, cultural, health and social considerations so as to deal with the ever increasing demand for the supply of available radio spectrum.

Generally Spectrum Management aims at;

  1. Providing access to basic communication services to all Malawians through the use of available technologies i.e. wireless.
  2. Ensuring effective utilization with equitable access.
  3. Accommodating future needs and requirements by careful planning
  4. Harmonizing national and regional best practices with international trends
  5. Enhancing socio-economic growth of Malawi through better spectrum pricing

MACRA is putting in place spectrum management policies that must are flexible and responsive to the needs of the market, recognizing that each class of spectrum user has different requirements. For example, promoting the use spectrum -efficient technologies, such as narrow band transmission, trunking between cells with high mutual traffic loads and digital signaling, can sometimes relieve crowding in the mobile radio frequencies thereby addressing the challenges in the way the radio frequency spectrum is managed.

Principles of Assignment

Depending on the type of service to be licensed, frequencies shall be assigned based on “first-come, first-served” basis so long as frequencies are available and that the licensing requirements are satisfied. When spectrum shortage is anticipated or when specific government goals are being pursued to foster competition in a particular business sub-sector or for other specific reasons, this approach may be dropped and selection procedures adopted to ensure that spectrum is efficiently and effectively utilized. In situations of spectrum shortages, preference will also be given to those providing greater public benefits, the spectrum utilization and overall efficiency irrespective of date of receipt of the applications concerned.
Other assignment types that can be followed include Spectrum Auction, Beauty Contest, Spectrum Trading e.t.c.

Spectrum Pricing
A full table of prices applicable to terrestrial spectrum services is made available.
All users of frequencies shall be required to pay a fee, including Government Agencies or departments except those that are exempt from paying the applicable fees. The fees paid upon registration shall be renewable annually at a rate to be specified under the licence conditions. The price charged for the spectrum assigned will among other factors be dependent on such factors as size, level of competition and classification of spectrum (prime / non-prime) as well as the administrative overhead costs associated with monitoring and management.

The price that is charged for the spectrum will as much as practically possible be proportional to the derivable benefits and level of usage within the band.

Exempt / Waiver categories
Any waiver in part or in full of spectrum fees will only apply under the appropriate legislation and any regulations made there under. Exempt categories, i.e. ISM band (2.4 GHz, 5.8 GHz) shall nevertheless be required to pay a registration fee determined by the Authority.

Spectrum Planning
MACRA on a regular basis will review utilization of the spectrum in response to present, emerging and future needs. The plans will be based on the technological and other needs of the country especially in the area of universality. Particular attention will be drawn to promoting and making available the spectrum for use in wireless technologies to be used in rural and under-served communities. This process shall facilitate opening of new bands and re-allocation of frequency spectrum to operators if found necessary to ensure effective and efficient use of the frequency spectrum.

MACRA shall take into consideration all relevant key stakeholders in the sector during any review process as well as international radiocommunication conferences i.e. The World Radio Conference (WRC) where major spectrum decisions are taken. In terms of planning, critical issues that are considered include;

  1. ITU Table of Allocation (especially for Region 1).
  2. Regional Frequency Allocation Plan (SADC region).
  3. National Frequency Band Plan.
  4. Technology Neutrality.
  5. Universal Access / Service requirements.
  6. Frequency re-farming options.
  7. Government / Security operations.
  8. Public Safety and Disaster Preparedness.
  9. Coordination needs with neighbouring countries (Mozambique, Tanzania, Zambia).

Spectrum Monitoring
MACRA continually monitors the usage of the spectrum through the Frequency Management & Monitoring (FMM) equipment that has remote monitoring stations distributed within the country. This is done to ensure;

  1. Compliance to specified technical operating standards.
  2. Resolving cases of harmful interference.
  3. Eliminating illegal / unlicensed operations in the sector.
  4. Protecting licensees within the framework of legal operation.