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In what can only be described as a leap into the digital age, the Malawi Communications Regulatory Authority (MACRA) has issued a directive to mobile services providers as well as internet service providers to phase out the issuance of physical airtime and data scratch cards.
MACRA Director General Daud Suleman issued the directive at press conference held in Lilongwe. Suleman said the directive is a testament to the paradigm shift toward a more resilient, equitable, and digitally empowered Malawi.
The MACRA DG said the phasing out of the physical airtime and the scratch cards will be done in stages to ensure a seamless transition. He assured Malawians that the transition will not disadvantage anyone in terms of access and affordability of the digital airtime and data top-ups.
“Recognizing the diverse needs and geographical spread of the population, we are working with telecommunications providers to establish an extensive network of distribution points in even the most remote corners of Malawi.
“Mobile money agents, community centers, retail outlets, and other convenient spots will be equipped to facilitate digital recharges, ensuring that no individual is left without access to essential communication services,” Suleman said.
In his remarks, Airtel Malawi Plc Managing Director Charles Kamoto, representing the Chairperson for the Association of Telecommunication Operators, explained that the move was a deliberate attempt to drive the digital transformation agenda as well as spur digital financial inclusion for all.
Kamoto assured consumers of the commitment from all operators in the country in ensuring a smooth transition.
Representing the Consumer Association of Malawi Indota Mpatama welcomed the development and called for extensive awareness as well as infrastructure to duly support the consumers in the rural and hard to reach areas.
The implementation period for the removal of the physical airtime and data scratch cards is from 1st May to 31st December 2024.